Welcome to the Murfie Help Desk!

Here you'll find our Knowledge Base and forums. Feel free to contact us with any questions—we love to chat! :)

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Knowledge Base

  1. For Artists and Bands 

    1. Why is my band’s music on Murfie?
  2. Payments and Billing 

    1. Do I need a credit card to use Murfie?
    2. Can I pay with PayPal?
    3. Can I pay with Bitcoin?
    4. Can I use the funds in my account as store credit?
    5. Where do I update my credit card information?
  3. The Basics 

    1. What is Murfie?
    2. How much does Murfie cost?
    3. How does Murfie work?
    4. How are Murfie purchases different from iTunes or Amazon downloads?
    5. Do I still own the CDs and vinyl I send to Murfie?
  4. Buying, Trading & Gifting CDs 

    1. How do I buy CDs on Murfie?
    2. What happens when I buy a CD on Murfie?
    3. How can I tell if a CD is used or new?
    4. Can you find an album for me?
    5. Can I buy more than one album at a time?
  5. Streaming 

    1. How do I stream my music on Murfie?
    2. Can I stream my music from a web browser?
    3. Can I stream on my phone or tablet?
    4. What is your standard streaming bitrate and format?
    5. Is there lossless streaming on Murfie?
  6. Downloads 

    1. How do I download my albums?
    2. How do I open my download?
    3. How long does it take to get a download?
    4. Where is my download?
    5. Does Murfie offer FLAC downloads?
  7. Sending CDs & Vinyl Records to Murfie (Digitizing) 

    1. How do I send CDs or vinyl records to Murfie?
    2. How much does it cost to send CDs and vinyl records to Murfie?
    3. What’s a Shipping Kit?
    4. Where do I order a Shipping Kit?
    5. What should I send in with my CDs?
  8. Selling CDs 

    1. How do I sell CDs on Murfie?
    2. Can I sell CDs directly to Murfie?
    3. How do I price my CDs?
    4. Can Murfie price my CDs for me?
    5. What is my shop?
  9. Shipping from Murfie 

    1. What does shipping cost?
    2. How do I ship a CD I purchased?
    3. Do you ship internationally?
    4. What are the international shipping rates?
    5. Do you have bulk shipping?
  10. Your Account 

    1. What if I forgot my password?
    2. How do I change the email address on my account?
    3. What are your membership options?
    4. How do I join Murfie Gold?
    5. How do I join Murfie HiFi?
  11. All articles 

    1. What is Murfie?
    2. Why is my band’s music on Murfie?
    3. How do I buy CDs on Murfie?
    4. How do I stream my music on Murfie?
    5. How do I download my albums?
    100 articles 

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